Term & Condition

ROOM RATES AND CHECK IN POLICY

  • Rates are inclusive of 10% Service Charge and 11% Government Tax.
  • In the event you complete a booking based on a rate that has been incorrectly posted, we reserve the right to correct the rate or cancel the reservation at its discretion and will contact you directly in order to do so.
  • Check-in time is from 2:00 pm.
  • Check-out time is by 12:00 pm.
  • A valid passport for all resident guest is required at check-in for verification purpose.

EARLY ARRIVAL AND LATE DEPARTURE

  • Should you arrive at the villa prior to the normal check-in time, you are advised to contact us at the latest one day in advance due to we have no lobby area to wait for the room ready and
  • if you arrive after 4PM, please inform us in advance due our staff working time start at 8AM-4PM.
  • Late check-out is available on request with additional charge, subject to room availability and it will be informed on departure date.
  • A half-day room charge may be incurred for late check-out until 6:00 pm it will charge 50% from the villa rate and a full-day room charge may be incurred for late check-out after 6:00 pm and it will charge full payment for one night.

PAYMENT POLICY

  • 50% non-refundable down payment is required to secure your booking. The balance could be settled on arrival using Visa, Master card or cash (IDR only).
  • We accept Visa and MasterCard. Debit Cards are not accepted.
  • A valid credit card is required for all reservations.
  • Card holder must be part of traveller party.
  • Upon check-in, customers are required to present the confirmation page, and the credit card used to pay for the booking. The credit card presented upon check-in is required to go through verification procedure for security reasons.
  • If you made a reservation for third party, full payment is required and it could be done via Bank transfer only.

EXTRA PERSON AND CHILD POLICY

  • Infant 0 to 2 years stays free of charge in a child’s cot/crib available upon request prior to your arrival.
  • Maximum one child 2-5 years old is free of charge, sharing bed and breakfast with parent.
  • One child from 6 to 11 years old is charged IDR. 150,000net per person per night sharing in existing bed, include breakfast.
  • The maximum number of extra person/children permitted in a villa is 2 children.
  • The maximum number of adults in a villa (three bedroom) is 6 adults.

NO CHECK-IN AND NO CHECK-OUT DATE

  • No check-in and check-out is allowed during Nyepi Day March 7th, 2019.

GENERAL PROVISIONS

  • By proceeding with the reservation, you further agree and acknowledge that your stay subsequently shall be subject to our standard terms and conditions.
  • We own the rights to cancel the reservation if the reservation information provided is falsified or incomplete.
  • We shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.

CANCELLATION POLICIES

  • If cancelled, modified or in case of no show, the deposit of the reservation will be non-refundable.
  • If modify, the rate will be following the new date.
    Please note: The total price of the reservation may be charged any time after booking